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Support

At Shepperton Design Studios, we take pride in providing the best customer service. Our support team is always happy to help you with questions or concerns, whether its related to an existing order or you need specific product details - we strive to provide a timely and personalized experience.

So rest assured, with Shepperton Design Studios you can expect top-notch service and support every time.

Trending Questions...?

Why is my Helmet Wonky?
The asymmetry of our Stormtrooper Helmets remains a relatively obscure fact. When the mouldings were initially created by Andrew, there were no CNC machines or AUTO CAD, and even Velcro was a novel concept. It's quite astonishing how anything was accomplished back then. The original mould was fashioned by hand and comprised of two main parts. However, when Andrew first made the moulds, the helmet did not fit together. Given the limited time available (only two days) before the helmets were required, he resorted to shaving off one side until the moulds produced a helmet that fitted together. And thus, the original unsymmetrical helmet was born.
How do I put my Helmet on?

Before beginning, adjust the helmet's inner padding to its most forward position. Remove any glasses or headgear, as the close fit of a Stormtrooper helmet typically doesn't accommodate them comfortably. For those with long hair, it's advisable to secure it with a tie or cover it with a slim skull cap or balaclava to avoid entanglement within the helmet.

To put on the helmet, tilt it sideways to slide it over your head. Once on, realign the helmet to its proper position. Move your head in various directions to confirm clear visibility and comfort, ensuring no specific areas exert undue pressure. If required, modify the placement of the padding, shifting it closer to the helmet's front to elevate the helmet slightly away from your face.

Can I have alterations made to my Armour?
Our armour Accommodates various body dimensions – typically a waist 38” 97cm and below, 5’6” to 6’2” (165-185cm) with various build types. However, if you are outside these dimensions, you only need to contact us when you order and we can make alterations to suit you your needs, just let us know your waist and hight and we can make any alterations. We also offer after sale support so if you armour does not fit you correctly parts can be returned for trimming and adjustment as required.
What countries do you ship to?
We're pleased to offer global shipping to numerous countries. If you don't find your country listed in the checkout options, fear not! Simply reach out to us, providing the details of the product you're interested in and your complete shipping address. We'll promptly create a personalized invoice for you, inclusive of shipping costs. Our goal is to make your purchase experience seamless, no matter where you are in the world.
Can I visit the Studio?
We warmly invite you to visit our studio, if you’re considering making an on-site purchase, we kindly ask that you notify us in advance. This ensures that we can confirm the availability of your desired items. While we're enthusiastic about our fans, we'd like to remind you that our studio is our creative sanctuary and operational space rather than a traditional retail store. We appreciate your understanding and consideration in maintaining the studio's professional environment. Your cooperation helps us continue to create the pieces you love!
Returns
Our return policy is as simple - if you're not completely satisfied with your Shepperton Design Studios purchase. Just reach out and we'll make sure your return is as smooth as a laser sword through butter! But if you do live a bit far far away you might have to pay return postage.
Shipping
Rest easy, our shipment policy is more secure than some orbital station plans! You can trust that your Shepperton Design Studios order will arrive safely and in top condition, no need to call in the bounty hunters. And if for any reason your order does encounter a disturbance during shipment, our team will work to make it right.
Warranty
If your Shepperton Design Studios product is experiencing any issues, just give us a shout and we'll work to fix it faster than a droid can calculate hyperspace coordinates. If you find a manufacturing defect in your Shepperton Design Studios product, fear not! We'll make sure your product is repaired or replaced, no questions asked. So go ahead and use your Shepperton Design Studios gear to take on the galaxy - our warranty is strong, and we will always have your back! However, we hate to be the bearer of bad news, our warranty doesn't cover accidental damage, so please, no actual laser sword duels with your Shepperton Design Studios gear. But if you do find yourself facing unexpected battle damage, we pride ourselves on our ability to fix just about anything, from broken blasters to malfunctioning droids. But unfortunately, we haven't yet mastered the art of doing it for free, but don't worry, our team is always happy to help in any way we can, so feel free to reach out to us with any questions or concerns. We're here to make your experience as enjoyable and stress-free as possible.

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Feel free to send us an email for further support.
Our experts are on-hand to help.

Voice: Mon – Fri 8am – 6pm GMT
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Studio

Telephone: +44 (0) 20 8243 8582

Opening Hours: Mon-Fri (9am-1pm) - (2pm-5pm)

Shepperton Design Studios
76 The Green, Twickenham, Middx, TW2 5AG

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